Cancellation & Refund Policy

Thank you for choosing Opal Connect. Because our service delivers specialized digital workspace solutions and localized application frameworks through instant account provisioning, our commercial terms vary by service type.

This Cancellation and Refund Policy ("Policy") outlines the specific parameters under which refunds, account cancellations, and structural billing exceptions are processed by Opal Corporation (Pvt) Ltd ("Company", "we", "us", or "our"), a corporate entity registered under the laws of Sri Lanka.

1. Digital Software & Recurring Subscriptions

1.1 The "Try Before You Buy" Principle

To ensure that Opal Connect perfectly matches your corporate workflow, parallel account caps, and technical operating parameters, we offer a comprehensive Free Trial tier on connectopal.com. We highly encourage all prospective users to thoroughly test and evaluate the desktop virtualization application during this trial phase before committing to a paid plan tier.

1.2 Non-Refundable Nature of Paid Tiers

Once a paid subscription plan (Starter, Growth, Professional, or Enterprise) is initiated or processed via our website, all charges—whether processed on a Monthly Billing Cycle or an Annual Billing Cycle—are strictly non-refundable. Because cloud provisioning, server-side licensing key generations, and administrative account capabilities are allocated immediately to your business profile, we do not offer pro-rated refunds, retroactive credits, or refunds for partial usage months or unused tracking limits.

2. Subscription Cancellation Parameters

You have the absolute right to cancel your active subscription at any point. To avoid the automated renewal and charging of your preferred payment instrument for the upcoming billing cycle, you must formalize your cancellation at least twenty-four (24) hours prior to your scheduled renewal date.

Cancellations can be completed quickly through two methods:

• Self-Service Dashboard: Navigate to the billing tab inside your authorized management account on connectopal.com and select "Cancel Subscription".
• Electronic Mail Helpdesk: Submit an explicit, written cancellation request from your registered corporate email profile to support@connectopal.com.

Upon a successful cancellation request, your account will remain fully operational at your current plan tier until the final day of your active, pre-paid billing cycle. Once that day concludes, your access will transition safely to a restricted state, pausing your concurrent active workspace panels without purging your layout records.

3. Exceptional Technical Circumstances

Opal Corporation (Pvt) Ltd values user operational success. In highly specific, isolated scenarios where severe technical anomalies occur, partial billing remedies may be evaluated at the sole discretion of our administrative executive group:

• Double Billing Anomaly: If a systemic transaction conflict results in an identical plan tier being double-charged to your card within the same calendar billing cycle, we will fully credit the duplicate payment back to the original funding source.
• Verified Structural Defect: If an application update causes a complete failure to run on a machine configuration that explicitly satisfies our technical specifications, and our tier-2 engineering support desk is unable to rectify the loop within fourteen (14) business days of formal notification, an account credit or adjusted refund may be approved.

4. Disclaimer Regarding Third-Party Integrations

As outlined in our Terms and Conditions, Opal Connect integrates with third-party web messaging utilities (specifically WhatsApp/Meta). No refunds or billing extensions will be granted due to disruptions, downtime, or profile limitations resulting directly from security policy changes, functional updates, or system outages implemented on third-party communication platforms.

5. Legal Governance

This Policy is structured in strict alignment with the consumer guidelines and commercial laws of the Democratic Socialist Republic of Sri Lanka. Any approved refunds will be remitted using the original payment channel and gateway provider within seven (7) to fourteen (14) local banking days, depending on bank processing schedules.

6. Contact and Support Recourse

For any billing inquiries, transaction tracking, or technical documentation requests, please contact our support team:

Corporate Entity: Opal Corporation (Pvt) Ltd
Official Web Domain: connectopal.com
Billing Coordination Mailbox: support@connectopal.com